Whether it’s searching for the perfect gift or looking for a contractor to remodel that bathtub, consumers are increasingly turning to calls and chat to interact with merchants. People want to communicate with businesses to help them make more informed decisions, and this trend is continuously accelerating. That’s why we’re introducing new features that’ll help business owners make the most of their interactions with customers on Google Search and Maps.
Learn more about the calls you receive from Google
People often value the immediacy and personal connection of a phone call, and we know this directly impacts merchants’ businesses. For example, Nedra Flansberg, the owner of Posh Brides and Grooms based in Carlsbad CA, told us that 50% of her customers come from Google. To help build connections between customers and millions of merchants like Nedra, we’re launching call history for all U.S. and Canadian merchants with verified Business Profiles. With call history, you can easily see which inbound customer calls came from your Business Profile and review helpful analytics on inbound call performance.