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Jenny’s path to become a Director of Customer Engineering

Welcome to the latest edition of “My Path to Google,” where we talk to Googlers, interns, apprentices and alumni about how they got to Google, what their roles are like and even some tips on how to thrive on their teams.

Today’s post is about Jenny Sun, Director of Customer Engineering, Greater China, on the Google Cloud team based in Hong Kong. She shares how she’s used her love of learning to benefit her customers, her team and her own career.

Can you tell us a bit about yourself?

After 20 years in the tech industry, I’m still just as passionate about learning as I was early in my career. Though I started out as a software engineer, I’ve spent the last 13 years working in cloud technology in a few different roles. I also enjoy discovering new things about people, places and ideas, whether it’s my son talking about his day at school or my team sharing the musical talents they pursue outside of work. These moments serve as endless inspiration for me.

How do you describe your current team and role?

As Director of Customer Engineering, Greater China, my team and I help customers advance their digital transformation strategy with cloud technology. Our customers are in various industries ranging from startups to global Fortune 500 companies. We help Mainland Chinese customers grow their businesses outside of China, and support Taiwan and Hong Kong businesses as they expand domestically and abroad.

I see my role as one centered around empowerment, so this makes customer empathy, communication and the ability to deep dive into technical areas critical skills for success. I encourage my team to bring creative thinking and diverse viewpoints together to build world-class solutions, uncovering areas for optimization that our customers haven’t even thought of yet.

How have you found a sense of belonging at Google?

I’ve experienced being part of a meaningful community at Google in many ways. I have opportunities to build connections through employee resource groups, being a mentor and giving back through GoogleServe, our annual month-long volunteer program.

When I relocated to Hong Kong, Google connected me with the local community. I met many people who supported me throughout the move – even helping me find a school for my son! It’s this sense of belonging that inspires me to give back to help our customers and wider community.


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